Time Warner - Horrible Customer Service
BROOKPARK, OHIO -- I had a complaint about my bill and wanted question's answered and was transferred 4 times to different people who once I was transferred was put on hold for a total of 40 minutes. I wanted a supervisor to speak to and found out by the 4th person that one was not there, they are just service people answering the phones.
I paid the balance they said I owed which I believe was wrong! But I couldn't deal with any of them anymore. I feel if Time Warner wants people to sign up with them they should supply someone qualified to answer simple questions. I don't like this cable company and feel none of them care how long they leave a customer on hold, or that their customer is getting upset because the service is so POOR!
I will quit them very soon unless I receive some kind of apology or credit for my trouble.
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