Sears doesn't honor warranty
Lawn mower - Complaint
My mower broke after 1 season. The welding on the front guard failed and the guard got chewed up in the mower blades. If you do a google search, you will find that this is a very common occurrence with Sears mowers.
When I took it to the Sears repair center, they said it wouldn't be covered b/c it was my fault for hitting a rock. Mind you, I waited to take it until 2 days after the warranty expired, but they assured me that even if my warranty was not expired and still valid, they assured me this still would not be covered by the warranty. They pointed to a nick in the blade as so-called "evidence." That is utter nonsense. I never hit anything with that mower. If there is a nick in the blade, then it was from the metal guard being chewed up in the blades after the welding failed!
They gave me a 20% off coupon with restrictions on it as compensation. I tried to buy an identical one, but it was discontinued. One was located at a store far away and for more than I paid for my original, and I purchased it. They even refused to have it shipped to a store closer to me.
Then I realized I was a chump for buying another mower from Sears, so I never picked it up and asked for a refund. Then Sears refused to give me a refund b/c they said it was picked up by someone using my credit card. I said that was impossible, b/c I had been out of the country for over a month on the date they claimed I picked it up! I was livid. I disputed the charge with my credit card company, and guess what? Sears could not prove that my credit card was used by anyone, and they could not prove it was picked up. Imagine that. Sears is struggling as a company, and it's not hard to imagine why. If you have your own issue with Sears and are thinking of writing a review, you will get a message from Sears asking to try to resolve it first by contacting one of their social media support people before writing a review. Don't bother. I did that, and look where I am. They are useless and condescending and will accuse you of being a liar and a thief like they did with me. Thank goodness I have a good credit card company that investigated the issue for me.