North American Bancard - PCI Compliance Fees
I have been dealing with this issue for 3 years now, North American fails to inform you in the Merchant Agreement that you sign you will be charged a PCI Compliance fee that is equal to the same amount you pay in monthly fees for their services, the merchant agreement you sign states you must be PCI Compliant, but states nothing about the fee, the agreement gives them the right to charge more or change fees with notice, but it says nothing about this large fee in advance, and THEY know in advance they will charge you this large fee. It is a deceptive practice....my latest letter to them on this issue:
In my questioning of your charging me a PCI compliance fee, which I’ve been questioning since you first started to charge me the fee, your last explanation is one for the record books. Your representative points to a section of your Merchant agreement, but admits the fee isn’t as detailed as it should be, but that detail should have been explained by your agent. But that is the problem, it wasn’t explained in detail by your Merchant agreement, nor was it explained by your agent, and I specifically asked the agent about the fee before I signed your agreement that doesn’t provide any detail about the actual fee, you knew you’d be charging me before I signed that agreement.
You folks can parse as many words as you want, and point to things in your agreement that aren’t specific, but the bottom line is, you’re charging me a fee that is almost equal to the monthly fee I agreed in advance to pay, and you knew you’d charge me that fee before I signed your agreement. Certainly your agreement gives you the right to add fees that I hadn’t agreed too in advance. But to charge me such a large fee without disclosing it in advance is a deceptive practice. If you continue to charge me this fee, I will remember your deception when I find a new provider when this agreement does come to an end.
Unfortunately, we are not able to locate your specific account based on your post, however I'd love to speak with you further regarding it.
Please feel free to contact me at your earliest convenience. I can be reached via email firstname.lastname@example.org or by phone 866-485-8999 x1443. If I do not answer please leave a message. Again, we apologize for any inconveniences and I look forward to speaking to you. Thank you for your time. Michele B, Research Ananyst.
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