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Ford Denies Building My Truck
Can't Get Parts Information - Complaint
Review by jerseyboy1944 on 2012-09-17
Rating: 
DEARBORN, MI -- A while back I decided to replace the PCV valve on my 2002 Ranger XLT. That was when the fun started. Everywhere I went to try to get the part they handed me a standard PCV valve like the world's been using for years. The problem is that mine has two water hoses connected to a u-shaped tube wrapped around the top of the valve. The small hoses are connected to taps in the heater hoses. I assume it's some sort of heated PCV valve. I went to fordparts.com, entered my VIN number and selected what I was looking for. I was taken to a page of drawings that claimed to show my engine. The oddball valve wasn't shown, neither were the taps in the heater hoses or the additional hoses.
I followed the "contact us" links and entered a conversation with what I later found out is a robot. All it kept telling me was that my dealer would have all the parts I need. I went to one more dealer, took the parts guy outside and showed him my truck. His best guess was that it was built for export to a cold climate and was accidentally shipped to the dealer where I purchased it.
Finally I wrote to the customer relationship manager and included pictures of the unusual parts. All I want from Ford is the part numbers I need to order to get the correct parts. It would also be nice of them to tell me what other non-standard parts may be in my truck so I can avoid hearing "Ah ain't never seen one a them before" when I'm broke down on the road.
Ford's response to my letter? Nothing, no reply, nothing. Will I buy another Ford? When pigs fly.
I followed the "contact us" links and entered a conversation with what I later found out is a robot. All it kept telling me was that my dealer would have all the parts I need. I went to one more dealer, took the parts guy outside and showed him my truck. His best guess was that it was built for export to a cold climate and was accidentally shipped to the dealer where I purchased it.
Finally I wrote to the customer relationship manager and included pictures of the unusual parts. All I want from Ford is the part numbers I need to order to get the correct parts. It would also be nice of them to tell me what other non-standard parts may be in my truck so I can avoid hearing "Ah ain't never seen one a them before" when I'm broke down on the road.
Ford's response to my letter? Nothing, no reply, nothing. Will I buy another Ford? When pigs fly.
Comments:
Posted by KevinTX on 2012-09-18:
I'm sure your letter is not the only one a mega-large manufacturer like Ford gets. Give them time. Was your truck purchased new? If not maybe someone was being a little creative? Looks like it's a popular question online, maybe there are some guys who would be happy to help you?!
https://www.google.com/search?q=PCV+valve+on+my+2002+Ranger+XLT&sugexp=chrome,mod=12&sourceid=chrome&ie=UTF-8
https://www.google.com/search?q=PCV+valve+on+my+2002+Ranger+XLT&sugexp=chrome,mod=12&sourceid=chrome&ie=UTF-8
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