Ford Denies Building My Truck
Can't Get Parts Information - Complaint
DEARBORN, MI -- A while back I decided to replace the PCV valve on my 2002 Ranger XLT. That was when the fun started. Everywhere I went to try to get the part they handed me a standard PCV valve like the world's been using for years. The problem is that mine has two water hoses connected to a u-shaped tube wrapped around the top of the valve. The small hoses are connected to taps in the heater hoses. I assume it's some sort of heated PCV valve. I went to fordparts.com, entered my VIN number and selected what I was looking for. I was taken to a page of drawings that claimed to show my engine. The oddball valve wasn't shown, neither were the taps in the heater hoses or the additional hoses.
I followed the "contact us" links and entered a conversation with what I later found out is a robot. All it kept telling me was that my dealer would have all the parts I need. I went to one more dealer, took the parts guy outside and showed him my truck. His best guess was that it was built for export to a cold climate and was accidentally shipped to the dealer where I purchased it.
Finally I wrote to the customer relationship manager and included pictures of the unusual parts. All I want from Ford is the part numbers I need to order to get the correct parts. It would also be nice of them to tell me what other non-standard parts may be in my truck so I can avoid hearing "Ah ain't never seen one a them before" when I'm broke down on the road.
Ford's response to my letter? Nothing, no reply, nothing. Will I buy another Ford? When pigs fly.