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La-Z-Boy - Purchased Brand New Broken Recliner
La-Z-Boy Recliner - Complaint
Review by garthh51 on 2012-09-18
Rating: 
MESA, ARIZONA -- On July 25, 2012 we purchased a brand new La-Z-Boy Recliner. We spent extra to have the fabric coated with Ultra Shield. We received the Recliner on July 28, 2012. Chair was usable except it would not fully recline. The store where the purchase was made required us to contact customer service. On 08/13/12 Customer Service was notified. On 08/17/12 Customer service representative check out the chair. The Service representative informed us that the chair's Rollwer Carriage was twisted and the RSS Arm frame was damaged, and two angle stops did not work.
We were informed that it would take at least four weeks to get the parts for repair. Four weeks latter, on 09/17/12 we had to call and leave a voice mail message. Several hours latter we received a call from from Customer Service informing us that they could not repair the chair until 10/22/12. If their customer service is indicative of their warranty work, I certainly have concerns about the work to be done.
We were informed that it would take at least four weeks to get the parts for repair. Four weeks latter, on 09/17/12 we had to call and leave a voice mail message. Several hours latter we received a call from from Customer Service informing us that they could not repair the chair until 10/22/12. If their customer service is indicative of their warranty work, I certainly have concerns about the work to be done.
Comments:
Posted by trmn8r on 2012-09-18:
I would find this frustrating as well since the chair is virtually new.
I suppose from the company's point of view this chair may be essentially worthless if they were to take it back (since it is both used and broken). It is cheaper for them to repair it.
I suppose from the company's point of view this chair may be essentially worthless if they were to take it back (since it is both used and broken). It is cheaper for them to repair it.
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