Worse Coffeemaker Ever. Gevalia Does Not Care.
9.99 Sign-Up Promotion - Complaint
SPRING, TEXAS -- Got roped into a auto-delivery program with an offer of a coffeemaker and 4 boxes of coffee for $9.99. The coffeemaker is a piece of junk. Worse coffeemaker ever. Rather than a lovely aroma filling the room while coffee is brewing, a strange metallic smell and taste was what we got. The basket clogs and overflows because it has a 10-cup basket on a 12-cup pot. Hot water and coffee grinds all over the counter on several occasions at 5 am. Yesterday, it overflowed, then the clock numbers began random flicking through, the clock window steamed up and the pot went off. Then it came back on again. The pot is in the trash now and I couldn't be happier since my mornings have been miserable since this pot came into my life.
When I called Gevalia to resolve this, I was told they would send me another of the crappy coffeemakers. I said I would prefer a decent pot that works if I'm going to do this deal with them. The snotty "customer service" representative stated that the only way I was getting a better pot would be to buy one. I did just that. At Target.
The boxes of coffee were only 8 ounces, making them 33% smaller than a standard bag, so at $8.79 for 8 ounces (plus shipping), this coffee is very costly--- $1.10 per ounce versus $ .73 per ounce for other high-end coffees. This, combined with the non-existent customer service has me soured on this company.
Bye-bye, Gevalia. Good riddance to bad garbage.