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Worse Coffeemaker Ever. Gevalia Does Not Care.

9.99 Sign-Up Promotion - Complaint
Review by Consumer on 2012-09-18
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
SPRING, TEXAS -- Got roped into a auto-delivery program with an offer of a coffeemaker and 4 boxes of coffee for $9.99. The coffeemaker is a piece of junk. Worse coffeemaker ever. Rather than a lovely aroma filling the room while coffee is brewing, a strange metallic smell and taste was what we got. The basket clogs and overflows because it has a 10-cup basket on a 12-cup pot. Hot water and coffee grinds all over the counter on several occasions at 5 am. Yesterday, it overflowed, then the clock numbers began random flicking through, the clock window steamed up and the pot went off. Then it came back on again. The pot is in the trash now and I couldn't be happier since my mornings have been miserable since this pot came into my life.

When I called Gevalia to resolve this, I was told they would send me another of the crappy coffeemakers. I said I would prefer a decent pot that works if I'm going to do this deal with them. The snotty "customer service" representative stated that the only way I was getting a better pot would be to buy one. I did just that. At Target.

The boxes of coffee were only 8 ounces, making them 33% smaller than a standard bag, so at $8.79 for 8 ounces (plus shipping), this coffee is very costly--- $1.10 per ounce versus $ .73 per ounce for other high-end coffees. This, combined with the non-existent customer service has me soured on this company.

Bye-bye, Gevalia. Good riddance to bad garbage.
Comments:2 Replies - Latest reply on 2012-09-20
Posted by trmn8r on 2012-09-18:
There have been other complaints about this brand, which I seem to recall were of a similar nature. Thanks for letting us know.
Posted by Ponie on 2012-09-20:
I have been with Gevalia for longer than I care to remember. Their coffee is priced $6.99-$7.99 per 1/2 lb. vacuum box. Decafe is about a dollar more. The Kona is $24.99 per box. I'm on their auto-ship program and never have to worry about running out of coffee.

When I signed up, they determined how much coffee I needed based on information I supplied to them. They email me a week before they ship. If I find I have too much coffee on hand, I simply ask them to suspend shipment until I notify them.

Through the years, because of different promotions offered, I must have received at least six 12-cup coffee makers--which I always gave to someone who needed a new one. They all were quality machines. I only use the Hamilton Beach BrewStation because I don't like coffee setting in a carafe.

I believe 8 oz. is the standard size for quality coffee, which Gevalia falls into this category. I was disappointed to see them get into the supermarkets.

They have a 45-day return policy on defective or unwanted merchandise. Two pounds of coffee costs me around $33, which includes shipping.

Now, I agree the poster may have received a defective coffee maker, but her/his attitude came through loud and clear regarding the 'crappy' product. Why not accept the replacement offered? Perhaps the poster expected someone to hand-carry a replacement coffee maker to his/her home?

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