America Online Complaint - AOL billing services
Beware of AOL billing services. Internet services is ok but watch out when you terminate services. My computer broke so I had no way to connect to the internet. I called AOL to terminate services. The AOL rep gave me the hard sell...offering all kinds of options to keep me as a customer. I kept explaining, "I have no computer". About three months after I had terminated services a $23.90 charge appeared on my checking account. It took 30 minutes with two AOL reps (apparently located in India) to clear up the situation. One of the agents kept implying that the $23.90 charge appeared because I had asked for a temporary suspension of my account, not a permanent one.
I got my $$ back but will not use AOL again. It's not worth the aggravation.
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