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Tivo - Cancellation policy is a rip-off
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Review by obhaso on 2012-09-18
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ALVISO, CALIFORNIA -- First off let me say that I really liked my Tivo service and I didn't have many complaints other than just normal hiccups from time to time, but overall very satisfied.
However my roommate who actually owned the box just moved out and so I wanted to cancel the service. Should be a snap, right? Nope. Can't do it online, you must call them to cancel. And wouldn't you know, you can only cancel between 8 and 5. (Not exactly 8-5, but close to normal business hours) I had the feeling that they were just trying to make it difficult to cancel thinking that if I was trying to do this a day or two before my bill was due they'd push me over into the new month before I got around to it. Just [snip]ed me off.
Now maybe it's just a way to save money and only have one or two shifts of operators, but I have no idea why I can't cancel online. I think I'm probably annoyed/angry enough that while I was considering getting my own Tivo box and a new subscription there is no way in hell I will now.
However my roommate who actually owned the box just moved out and so I wanted to cancel the service. Should be a snap, right? Nope. Can't do it online, you must call them to cancel. And wouldn't you know, you can only cancel between 8 and 5. (Not exactly 8-5, but close to normal business hours) I had the feeling that they were just trying to make it difficult to cancel thinking that if I was trying to do this a day or two before my bill was due they'd push me over into the new month before I got around to it. Just [snip]ed me off.
Now maybe it's just a way to save money and only have one or two shifts of operators, but I have no idea why I can't cancel online. I think I'm probably annoyed/angry enough that while I was considering getting my own Tivo box and a new subscription there is no way in hell I will now.
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