Amazon.com Complaint - Amazon has horrible service
ORLANDO, FLORIDA -- I placed an order on December 7 for items intended to be Christmas gifts for my son and other members of my family. Since then, the estimated shipping/delivery date has changed every day until it finally said my items would not arrive before Christmas. When I placed the order, every item stated it shipped within 24 hours. They have also double billed my account twice now, the error totaling over $200, causing an NSF for an item that should have cleared through. I, too have talked to several people but the CS reps can only send the info on to some other department who only contacts you via email. I also got the $10 consolation gift certificate but why would I use it now. I would never receive what I may order! Yesterday, I finally just told them to cancel my order and I now have to run around 2 days before Christmas trying to buy these items elsewhere. And somehow the second double charge is still looming on my bank account. The only way for it to be removed is for them to contact my bank, which I have given them the information necessary to do so. I called them today because I wanted it resolved before Christmas and our vacation, but of course still got nothing but the run-around. So now not only do I not have the items I ordered, I’m out over $150 until they decide to correct their error. This has been such a horrible experience! I've dealt with them many times in the past and never had any problems whatsoever. But this put a very bad taste in my mouth to where I'll never do business with them again! Their service and competence has gone completely downhill and I've told them so, although I doubt it will make any difference. I also told them that their CS reps deserve a raise this year for all the angry and unsatisfied customer calls they must be getting. I don't know what the final outcome will be but I'll try to come back and post again if and when it is resolved! Thanks for listening to my rants!