Doubletree Hotel - Is This Criminal?
Hotel Reservations - Complaint
ARCADIA, CALIFORNIA, IOWA -- Last November I made reservations for two rooms at the Doubletree Hotel in Arcadia California for two nights, 11/2 /12 to 11/4/12. This weekend is for the Breeders Cup in horse racing. It is the super bowl of horse racing. I had each room for a rate of $107.00. Now you cannot get a room anywhere near Arcardia CA and the rooms were going for $350-$550.00 a night and higher. I don't know what happened but some how are reservations got cancelled. Why?
Due to booking oversight to an over sold condition. Shocking, $100 rooms were cancelled when the hotel could rebook for $400 a night. I guess that what the Doubletree Hilton call an booking oversight. The Manager has not called back, Hilton Corporate said sorry but there is nothing they could do about it. I have been offered another room at a hotel that is 40 minutes away, 2 doubles in a smoking room, instead of a king nonsmoking that is minutes away that we had reserved for a year.
DO NOT believe Hilton Honors are loyal to their customers. They are not. I have been a member for 10 years and was treated like this.