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QVC - Deceptive policies
Easy Pay - Complaint
Review by marycbrown1756 on 2012-09-19
Rating: 
WESTCHESTER, PENNSYLVANIA -- QVC Easy Pay, Not easy and a true nightmare
on air the hosts continually boast how simple it is the open an account and use easy pay with your first order. This is completely untrue which in my book is a deceptive business practice.
I ordered my nephew an advance order of a PS3 which Qvc cancelled stating I must pay it in whole upfront because of have no pay history with them? Excuse me? you have lost this sale and the sale of a laptop for my college age daughter. Toys R Us has laway and so does Best Buy. I love the convenience of shopping online or by phone at unusual hours, but if QVC sold washing machines and mine was broken, I would carry my clothes to a creek and beat them with rocks before I'd give QVC my business.
QVC cancelled my brothers account because whoever lived in the forclosed home he moved into apparently owed on orders< what does this have to do with a current occupant? You all do realize people move right ?
Also QVC will not take debit cards for easy pay although it states clearly on the customer service tab they do. If you feel debit cards or prepaid cards which I might add 1/2 of the US population has due to changes in Social Security no longer issuing a paper check and forcing many to find a way to deposit funds with lower fees than a traditional bank then you need to connect with Pay Pal like HSN and Shop NBC do, that would solve that.
Nowhere on your CS tab in help and support does it state that people cannot use easy pay on 1st order and I'm curious how anyone can build a payment history if you cannot use easy pay to begin with that is just stupid. Also it clearly states that debit cards are accepted. It is none of the CS reps business why a customer doesn't use a traditional bank and lastly if a person has their proof of residencey such as mortgage, lease, utilities etc then you need to take into consideration especially in todays economy that many people buy forclosed homes ( this in itself would indicate that someone couldn't or wouldn't pay their TV shopping bills )
Do you all have so much business that you can afford to alienate a new customer or lose someone who's shopped years simply because the bought a home ? If so I'd like your secret because the company I work for we need business so send your overages our way.
I find it apaulling that customers are misled, and once hooked in you close accts at will no explanations as I can see on 5 different complaint sites online as well as the BBB of PA. I suggest anyone considering ordering for the holidays do so now because once they demand a blood and dna sample photos of you in front of your house with the mortgage broker with a newspaper dated that day you are unlikely to get your order so save yourself the hassle. HSN has fewer payments, and charges all taxes and shipping upfront but are far more flexible with the use of debit, pre paids etc and they will allow Pay Pal in lieu of a debit card .
I found the PS3 at my local Toys R Us on advance sale and it is 40.00 cheaper and I was able to laway. Research your options, you can most likely fare better somewhere else with the hassles the QVC CS team gives you, if they even show you the courtesy of a call or email prior to cancelling your order or Closing your account with no explanations
on air the hosts continually boast how simple it is the open an account and use easy pay with your first order. This is completely untrue which in my book is a deceptive business practice.
I ordered my nephew an advance order of a PS3 which Qvc cancelled stating I must pay it in whole upfront because of have no pay history with them? Excuse me? you have lost this sale and the sale of a laptop for my college age daughter. Toys R Us has laway and so does Best Buy. I love the convenience of shopping online or by phone at unusual hours, but if QVC sold washing machines and mine was broken, I would carry my clothes to a creek and beat them with rocks before I'd give QVC my business.
QVC cancelled my brothers account because whoever lived in the forclosed home he moved into apparently owed on orders< what does this have to do with a current occupant? You all do realize people move right ?
Also QVC will not take debit cards for easy pay although it states clearly on the customer service tab they do. If you feel debit cards or prepaid cards which I might add 1/2 of the US population has due to changes in Social Security no longer issuing a paper check and forcing many to find a way to deposit funds with lower fees than a traditional bank then you need to connect with Pay Pal like HSN and Shop NBC do, that would solve that.
Nowhere on your CS tab in help and support does it state that people cannot use easy pay on 1st order and I'm curious how anyone can build a payment history if you cannot use easy pay to begin with that is just stupid. Also it clearly states that debit cards are accepted. It is none of the CS reps business why a customer doesn't use a traditional bank and lastly if a person has their proof of residencey such as mortgage, lease, utilities etc then you need to take into consideration especially in todays economy that many people buy forclosed homes ( this in itself would indicate that someone couldn't or wouldn't pay their TV shopping bills )
Do you all have so much business that you can afford to alienate a new customer or lose someone who's shopped years simply because the bought a home ? If so I'd like your secret because the company I work for we need business so send your overages our way.
I find it apaulling that customers are misled, and once hooked in you close accts at will no explanations as I can see on 5 different complaint sites online as well as the BBB of PA. I suggest anyone considering ordering for the holidays do so now because once they demand a blood and dna sample photos of you in front of your house with the mortgage broker with a newspaper dated that day you are unlikely to get your order so save yourself the hassle. HSN has fewer payments, and charges all taxes and shipping upfront but are far more flexible with the use of debit, pre paids etc and they will allow Pay Pal in lieu of a debit card .
I found the PS3 at my local Toys R Us on advance sale and it is 40.00 cheaper and I was able to laway. Research your options, you can most likely fare better somewhere else with the hassles the QVC CS team gives you, if they even show you the courtesy of a call or email prior to cancelling your order or Closing your account with no explanations
Comments:
Posted by FoDaddy19 on 2012-09-19:
I think the issue with with flex pay or whatever they call it in your situation was that you tried to pay with a debit card. From their perspective that's a dicey proposition for them. If you had ordered with a credit card, I'd bet there wouldn't have been a problem.
Personally I'm against making payments on anything if possible. If I can't afford to pay for something I want in full, I don't buy it or save up until I can.
Also I've never found the "deals" on QVC/HSN/ShopNBC to be very good. Especially on electronics and computers. From what I've seen their *very* best deals are just a few bucks below that of brick and mortar retail stores, and significantly higher than the big online retailers.
Personally I'm against making payments on anything if possible. If I can't afford to pay for something I want in full, I don't buy it or save up until I can.
Also I've never found the "deals" on QVC/HSN/ShopNBC to be very good. Especially on electronics and computers. From what I've seen their *very* best deals are just a few bucks below that of brick and mortar retail stores, and significantly higher than the big online retailers.
Posted by farrah on 2013-01-28:
QVC just call me and i request a supervisor to do so
and took few hours.
The call(working in law i know it is illegal and it is a clearly deceptive practice TO ADVERTISE one thing, such as QVC DO ACCEPT VISA DEBIT CARD pre-pay ,
however the lady goes, name is SUZANNE or suzann:
"Well,we say subject to APPROVAL."
I go,"So your telling me the merchandise,when the
1st payment does go through,your then going to say
we will still DENY the party BIASLY,the product,
since OUR PROCESSOR DEPT.SAY IT IS A WIRED PLASTIC
VISA DEBIT,RELOADABLE CARD,even if the payment did at least go through,and this is a new customer.
THAT IS WHAT HAPPEN IN MY SISTER CASE you guys.
so we agree with this complaint on QVC,DEBIT false
advertisement and illegal practice,they will be i am sure of it working in law,head of the firm has
said,they are going to be sued more and do poorly
in sales more,and more,while HSN,NBC shop etc.and
other outlets like that flourish.I challenge her
for which i record and she AGREE when i said this:
SO,WHY DON'T YOU JUST BE FORTHRIGHT,and adage on the WEBSITE, TV Show,infomercials,late night and day by day the TRUTH, SAY,WE ARE NOT GOING TO AT ALL SHIP OUT YOUR MERCHANDISE you ordered,IF we verify,it is not a BANK-Checking Acct.Issued type
bank card.
why not be honest to add QVC Shall NEVER accept any type of VISA DEBIT RELOADABLE CARD,that is not link to a bank account.
SEE?She got silent then says Farrah...Your right,
I AGREE.
We should.
wow.
That prove #1. i know my law work for 12 yrs. in a field like this,and #2.It prove QVC is using a very bad,unlawful,illegal deceptive practive and i do pray in time,we all can get together as others
and successfully file suit.Since i work in this field,i want to try to properly assist you all in your suit if your interested email me,directly.
i write up suits each week,and i will love to see change,so no one else will be/feel bias against,
like you.and or my sister,family etc.they are now
approve at guess where today? HSN computer and they are happier.Being receive in just one day.
A LAWSUIT DO CHANGE THINGS,usually for the better.
QVC before i hang up with the last word, i let her know i am sure they will be sued as more as they already have been.
Farrah @
farrahwellslegalassistant@gmail.
and took few hours.
The call(working in law i know it is illegal and it is a clearly deceptive practice TO ADVERTISE one thing, such as QVC DO ACCEPT VISA DEBIT CARD pre-pay ,
however the lady goes, name is SUZANNE or suzann:
"Well,we say subject to APPROVAL."
I go,"So your telling me the merchandise,when the
1st payment does go through,your then going to say
we will still DENY the party BIASLY,the product,
since OUR PROCESSOR DEPT.SAY IT IS A WIRED PLASTIC
VISA DEBIT,RELOADABLE CARD,even if the payment did at least go through,and this is a new customer.
THAT IS WHAT HAPPEN IN MY SISTER CASE you guys.
so we agree with this complaint on QVC,DEBIT false
advertisement and illegal practice,they will be i am sure of it working in law,head of the firm has
said,they are going to be sued more and do poorly
in sales more,and more,while HSN,NBC shop etc.and
other outlets like that flourish.I challenge her
for which i record and she AGREE when i said this:
SO,WHY DON'T YOU JUST BE FORTHRIGHT,and adage on the WEBSITE, TV Show,infomercials,late night and day by day the TRUTH, SAY,WE ARE NOT GOING TO AT ALL SHIP OUT YOUR MERCHANDISE you ordered,IF we verify,it is not a BANK-Checking Acct.Issued type
bank card.
why not be honest to add QVC Shall NEVER accept any type of VISA DEBIT RELOADABLE CARD,that is not link to a bank account.
SEE?She got silent then says Farrah...Your right,
I AGREE.
We should.
wow.
That prove #1. i know my law work for 12 yrs. in a field like this,and #2.It prove QVC is using a very bad,unlawful,illegal deceptive practive and i do pray in time,we all can get together as others
and successfully file suit.Since i work in this field,i want to try to properly assist you all in your suit if your interested email me,directly.
i write up suits each week,and i will love to see change,so no one else will be/feel bias against,
like you.and or my sister,family etc.they are now
approve at guess where today? HSN computer and they are happier.Being receive in just one day.
A LAWSUIT DO CHANGE THINGS,usually for the better.
QVC before i hang up with the last word, i let her know i am sure they will be sued as more as they already have been.
Farrah @
farrahwellslegalassistant@gmail.
Posted by James on 2013-01-29:
I purchased my first order from QVC and HSN using a debt Card no problem at all
Posted by Judy on 2013-04-15:
I have been with qvc and hsn and I ONLY USE FOR 14 years my DEBIT card. Never had a problem once!
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