QVC - Deceptive policies
Easy Pay - Complaint
WESTCHESTER, PENNSYLVANIA -- QVC Easy Pay, Not easy and a true nightmare
on air the hosts continually boast how simple it is the open an account and use easy pay with your first order. This is completely untrue which in my book is a deceptive business practice.
I ordered my nephew an advance order of a PS3 which Qvc cancelled stating I must pay it in whole upfront because of have no pay history with them? Excuse me? you have lost this sale and the sale of a laptop for my college age daughter. Toys R Us has layaway and so does Best Buy. I love the convenience of shopping online or by phone at unusual hours, but if QVC sold washing machines and mine was broken, I would carry my clothes to a creek and beat them with rocks before I'd give QVC my business.
QVC cancelled my brothers account because whoever lived in the foreclosed home he moved into apparently owed on orders< what does this have to do with a current occupant? You all do realize people move right ?
Also QVC will not take debit cards for easy pay although it states clearly on the customer service tab they do. If you feel debit cards or prepaid cards which I might add 1/2 of the US population has due to changes in Social Security no longer issuing a paper check and forcing many to find a way to deposit funds with lower fees than a traditional bank then you need to connect with Pay Pal like HSN and Shop NBC do, that would solve that.
Nowhere on your CS tab in help and support does it state that people cannot use easy pay on 1st order and I'm curious how anyone can build a payment history if you cannot use easy pay to begin with that is just stupid. Also it clearly states that debit cards are accepted. It is none of the CS reps business why a customer doesn't use a traditional bank and lastly if a person has their proof of residencey such as mortgage, lease, utilities etc then you need to take into consideration especially in todays economy that many people buy forclosed homes ( this in itself would indicate that someone couldn't or wouldn't pay their TV shopping bills )
Do you all have so much business that you can afford to alienate a new customer or lose someone who's shopped years simply because the bought a home ? If so I'd like your secret because the company I work for we need business so send your overages our way.
I find it apaulling that customers are misled, and once hooked in you close accts at will no explanations as I can see on 5 different complaint sites online as well as the BBB of PA. I suggest anyone considering ordering for the holidays do so now because once they demand a blood and dna sample photos of you in front of your house with the mortgage broker with a newspaper dated that day you are unlikely to get your order so save yourself the hassle. HSN has fewer payments, and charges all taxes and shipping upfront but are far more flexible with the use of debit, pre paids etc and they will allow Pay Pal in lieu of a debit card .
I found the PS3 at my local Toys R Us on advance sale and it is 40.00 cheaper and I was able to laway. Research your options, you can most likely fare better somewhere else with the hassles the QVC CS team gives you, if they even show you the courtesy of a call or email prior to cancelling your order or Closing your account with no explanations