Marriott policy in San Antonio - Change in policy reference military retirees.
rooms at military rate. - Complaint
SAN ANTONIO, TEXAS -- I served my country in the Air Force for almost 35 years and recently stayed a the Huge Marriott Hotel here in San Antonio. I telephonically asked for the militlary rate and when I showed up, displalyed my ID and was given a room at the military rate. After a couple of days I decided to get an additional room for my son and grandchildren. The clerk again looked at my ID and said I couldn't get the government rate as the rate was only for active duty or other government employees. I told him I was essentially still a govbernment employee as I was drawing a check from the DOD for my three plus decades of service. He allowed as how he would let it go this time as I wasn't aware of the rule. It was a bit embarrasssing to me as I felt like I had consciously cheated by getting the military (Government) rate. I have stayed in Marriott hotels many times in the past since my retirment and have never had that mentioned. Not sure if it is due to the clerks not knowing what an active duty ID looks like as opposed to a retired ID or maybe some folks didn't get the memo? I believe its a sad situation when those of us that have served in several militry conflicts over the years are told the rate only applies to those presently serving. Not sure why the change in policy but I'd appreciate an answer as to why that decision was made. I could understand a restriction on a certain number of government rate rooms but not an entire retiree restriction.
Respectfully R. S. Ainslie, Colonel, USAF (ret)