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Netflix - Customer Service
Complaint
Review by mrbill82546 on 2012-09-20
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CALIFORNIA -- I have been a Netflix member for over 10 years. In the previous 9 1/2 years I have received excellent service and recommended several customers to their service. (about 20 or 30 have joined Nertflix) No More!
In the last 2-3 months they have put all the new release movies on very long wait status even though I had the release at the top of my queue when released. I have been complaining to them during the past week. Today I talked to a supervisor who accused me of trying to get a free DVD because I pointed out to her that their policy used to be when they messed up they would send an extra movie to make up for their mistake. I wasn't asking for anything, just pointing it out. Rude, very rude!
She ended up hanging up on me saying I wasn't listening to her when the fact is she wasn't listening to me. Netflix is obviously experiencing financial difficulties and is trying different procedures to save money. Why don't they just tell the truth instead of making up lies? (I owned Netflix stock for several years because of their excellent customer service. I would not recommend the stock or the service to anyone at this point!)
In the last 2-3 months they have put all the new release movies on very long wait status even though I had the release at the top of my queue when released. I have been complaining to them during the past week. Today I talked to a supervisor who accused me of trying to get a free DVD because I pointed out to her that their policy used to be when they messed up they would send an extra movie to make up for their mistake. I wasn't asking for anything, just pointing it out. Rude, very rude!
She ended up hanging up on me saying I wasn't listening to her when the fact is she wasn't listening to me. Netflix is obviously experiencing financial difficulties and is trying different procedures to save money. Why don't they just tell the truth instead of making up lies? (I owned Netflix stock for several years because of their excellent customer service. I would not recommend the stock or the service to anyone at this point!)
Comments:
Posted by Suzy on 2012-09-21:
It isn't only new releases, I have several older releases in queue that have been there for several months on very long wait and have never gotten off even when moved to the top of the list. These are movies that are only available by disc also, so I can't even stream them. I've about given up on ever getting them. I think with Netflix wanting to get away from discs they have decided to push people away from them this service by giving such poor customer service to this side of things. But in spite of wanting to go to only streaming eventually I don't see them improving their streaming selections quickly enough to make this their only option anytime soon if they want to stay in business. In the meantime it just makes them more likely to lose customers by lowering the quality of what the disc customers receive.
Posted by BigAl on 2012-09-22:
I have found their streaming selection to be very disappointing.
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