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Geek Squad - Its Been 3 Full Days and My Computer Has Still Not Been Assigned an Agent
Hard Drive Computer Repair - Complaint
Review by musiklover77 on 2012-09-21
Rating: 
EAST HANOVER, NEW JERSEY -- I called the main Geek Squad number - they conned me into buy a 2 year service package for 3 computers for ~$280 total. The entitles me to NOTHING! I also went to the store to drop my laptop off on a Wednesday at 10 am - it is now Friday, and it still hasn't been assigned an agent. I also told them that my ability to make a living is centered around my laptop and I need it back ASAP - they could care less.
Comments:
Posted by FoDaddy19 on 2012-09-21:
BBY isn't doing so great financially right now, and they are cutting back on staffing noticeably. At my local BBY there are no cashiers anymore, all transactions are being handled at the customer service desk, it's pathetic. I would wager that Geek Squad staffing has seen similar cuts and now nothing is really getting done. During my tenure at Geek Squad, we usually had a 3 man crew from around 2:00 PM onwards with two people opening on weekdays. On the weekend we usually had 4 behind the counter. A few weeks ago I was at BBY at 5:00 on Saturday evening and they had two geeks total on duty. I doubt if anything was getting done as far as actual computer repair.
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