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R&D PAINTING - POOR - NO CUSTOMER SERVICE

Complaint
Review by bleichrk on 2012-09-21
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
AKRON, OHIO -- Had a consultation for painting my living room and hallway, with wallpaper border removal. Very friendly at time of price quote. They even offered to paint the door.
Called approx 2 months later to schedule the painting to be done. Painting scheduled for Wednesday Sept. 19 and Thursday Sept 20. I received a call from them one week prior to scheduled date requesting to change date of service. I told this would not be possible because I had
company coming from out of town and had a housecleaning service scheduled to come out Friday. I was told it was no big problem. They called on Tuesday to confirm they would be out the next day. I took the day off work. They did not show up when scheduled. When we tried to reach them, we were told they must be on their way. We called again and was told they would be out. They called later that afternoon to state the equipment they needed was still being used at a job and they wouldn't be able to come out that day, but would come out Thursday and Friday. Wednesday evening they called stating they didn't realize we had hardwood floors installed. They stated this was too much of a liability and they wouldn't be able to do the painting. Stated they did not want to warp the floors with water they would need to use to remove wallpaper.

They were very nice to deal with on the phone. Seemed like really good people. In actuallity - they did not honor their quote or time schedule.

SUMMARY - they tried to cancel once, didn't show up once and rescheduled,
then called 4 hours later and cancelled job altogher. I consider this extremely poor service. They cancelled job on the day it was to be completed. I had removed all items off off shelves and was prepared for them to come. I know have company coming, but rooms are not painted. When I told them I was disappointed in their service and would convey this to service master, they told me to do whatever I had to do.
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