[X]
Write ReviewJump to 
1
Helpful
Votes
Votes
Wesley Chapel Toyota - Taking Advantage of a Female With a Disabled Child
2011 Yaris Toyota
Review by mlaverty1 on 2012-09-22
Rating: 
WESLEY CHAPEL, FLORIDA -- Approximately a month ago, my wife visited Wesley Chapel Toyota with my 18 year old daughter and disabled son, in quest of purchasing an advertised 2011 Toyota Yaris. The salesman, John [snip], was aggressive in demeanor and advised my wife and daughter- price as is -we do not negotiate, touting their 100 + step inspection process. From there, Jamie from their finance department took over and tried to takeover the loan procurement process to enable his benefit, despite the fact that my daughter was already pre-approved for financing. During a phone conversation with Jamie, as I was out of town for work, he stated he needed my credit info, employment etc, again none of which was needed as financing was to occur separate from the dealership. Nevertheless, the process proceeded and the car was purchased.
Now, let's return to the 100+ step inspection process. Upon arrival home the service engine light came on and the radio failed to work. While the response from the service department was somewhat receptive, the efficacy of the 100+ step inspection process was nullified. Several emails and calls to speak with the managing director of the dealership received no response.
This was my first and last car purchased from this dealership - I am totally dismayed to say the least...
Now, let's return to the 100+ step inspection process. Upon arrival home the service engine light came on and the radio failed to work. While the response from the service department was somewhat receptive, the efficacy of the 100+ step inspection process was nullified. Several emails and calls to speak with the managing director of the dealership received no response.
This was my first and last car purchased from this dealership - I am totally dismayed to say the least...
Comments:
Posted by unhappy999 on 2012-09-22:
I don't see how your family was taken advantage of. If they didn't like the price of the vehicle, they didn't have to buy it. Did they test drive the car? If they did, they should have tried the radio and they should have noticed the check engine light on. Even with a brand new car there can be a few glitches that need attention. It sounds like they fixed these things so I don't see the problem. I'm not sure what you want them to do, they are not going to refund any of the money.
Posted by trmn8r on 2012-09-23:
Has the car been repaired at no cost to you?
It does not sound like the car has a certified pre-owned warranty. If that is the case, the buyer has to check things over pretty carefully. Sadly a 100-point checklist can look over some obvious problems.
It does not sound like the car has a certified pre-owned warranty. If that is the case, the buyer has to check things over pretty carefully. Sadly a 100-point checklist can look over some obvious problems.
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!
