Bassett Furniture - Poor Quality Furniture
Leather 7 Piece Sectional - Complaint
FT. LAUDERDALE, FLORIDA -- I purchased a leather 7 piece sectional a few years back ($8,000), the core (seat) of only one section continually failed (3 times) and had to be replaced, The metal part of the foot rest had to be replaced once. The aformentioned section had to be taken away to be repaired on 2 different occasions.
Having spoke with the Service representative on the phone and leaving messages I was finally told by the representative that came to the house after the third failure of the seat that Bassett would only cover 1/2 of the cost to repair the cushion with or that I could continue to argue with Corporate and then they would refuse to pay anything, but that I would have to pay $225 to contractor to repair the seat. The new firmer cushion is now beginning to feel just as the old pieces did.
I really thought that Bassett was a top quality furniture maker. I could have purchsed 4 sectionals for the price paid for this one in the 4 years that I have had this one. Frustration !!