Ashley Furniture - Poor Quality Couch and Recliner
Leather Couch and Recliner - Complaint
COLS, OHIO -- I purchased a leather couch and recliner about 18 months ago from Ashley furniture on Brice Road. Before 6 months was up the cushions were flat and broke down. They would not take the furniture back so they sent out a repair man. He was extremely rude and had the nerve to tell me to sit on the middle and other end of the couch more evenly.
They ordered new cushions and sent to our house, we were to call back the rude service man to install. It took several weeks to even receive the cushions and when we called back to have them installed they were the wrong size. We were sent 3 sets all sitting in our basement until they finally sent the right ones. It looked better for about a month and now it is sagging again. This serviceman has been out 4 times with his rude self. Now we found a hole in the back of the couch where it was punctured from a broken board where the frame is broken! Also the recliner has areas of peeled off leather. We tried to utilize the leather protector that was guaranteed not to tear or puncture but they said we have had the stuff more than a year. Sorry I expect my furniture to last for several years.
By far the worst furniture and customer service ever!!!!!! I will NEVER shop there again and will warn everyone I know about Ashley Furniture. I have Value City Furniture that I have had for years that is far superior to Ashley.