National Floors Direct - Horrible Customer Service
Laminate Flooring - Complaint
We recently had a floor installed for a dance studio. The salesman stated they have installed floors in many studios and that they had just installed one in Rhode Island. After our first tap class, the floor had scratch marks and digs on it. We contacted National Floor asking what we could do to prevent this for happening further. We never got a call back. We called again, customer service told us to go to Lowes and buy a sealant. Lowes never heard of such a thing.
We made another, and another, and another, and another call to National Floor. They are always in meetings when you call and never return a call. They finally asked for photos of the floor, which were sent to them that same day. Today, 5 days after sending photos, and numerous more phone calls, we were told there's nothing they can do and to file a claim against Armstong.