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Boost Mobile - Poor Customer Services - Broken Phone
Complaint
Review by jameslwoodleysr on 2012-09-22
Rating: 
IRVINE, CALIFORNIA -- I have been a loyal customer of Boost Mobile for over 5 years. I purchased a new Boost phone on May 30, 2012. 3 weeks ago, my cell phone broke. I can not make or receive any calls or text messages. For the last 3 weeks, I have been trying to get Boost Mobile to replace my phone. I have insurance on the phone, but they are refusing to help me. The reason is that I can not remember the 4 digit pin I created more than 5 years ago.
Their solution is to text me the pin to my broken phone. My question to them, how can I receive and respond to a text when the phone is broken, and does not work. They tell me without the pin they can not help me. They refuse let me provide any other info to verify who I am, I'm stuck with a broken phone, I paid for the services of using the phone, and insurance, and cannot utilize any of them.
The customer service for Boost is rude, disrespectful. Not one of the many customer service reps, supervisors or managers are willing to assist a loyal customer.
Their solution is to text me the pin to my broken phone. My question to them, how can I receive and respond to a text when the phone is broken, and does not work. They tell me without the pin they can not help me. They refuse let me provide any other info to verify who I am, I'm stuck with a broken phone, I paid for the services of using the phone, and insurance, and cannot utilize any of them.
The customer service for Boost is rude, disrespectful. Not one of the many customer service reps, supervisors or managers are willing to assist a loyal customer.
Comments:
Posted by ticia232 on 2012-09-22:
Unfortunately that is why they advise you to make the pin a memorable one. Or to take write it down and put it in a secure place, because it is the ONLY thing they will use in this situation.
I know that your phone does not get texts but is there anyway that if your texts don't go through they to go your phone they go to your email? Or even home phone? I have gotten funny sounding messages due to that.
I know that your phone does not get texts but is there anyway that if your texts don't go through they to go your phone they go to your email? Or even home phone? I have gotten funny sounding messages due to that.
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