Staples - Repair service made my day today
Dell laptop would not reboot after update - Compliment
LAKE STEVENS, WASHINGTON -- After downloading and installing the latest MS Windows update yesterday, the computer would get only to the "Windows resuming.." and then go directly to a black screen. There was no error message. I tried a hard reboot several times, unplugged it, let it rest, nothing helped. The machine wouldn't go into "safe reboot" mode or any other mode except black screen.
This morning I was at Staples first thing. It's the only "computer" store in my area and I was pretty certain if they were going to be able to fix it at all it was going to be too costly for me.
Handed the man my computer, he set it on the counter, did some kind of magic and the computer was running in under one minute. Then he cleaned it up for me and charged me the outrageous price of $10.85. Needless to say, I wanted to leap over the counter and give him the biggest bear hug I could. My computer is my life, especially in the winter when I am sometimes trapped inside for days at a time.
I will not hesitate to go to this store again for repair or any other reason. They are friendly, helpful w/o being overbearing, and the store is bright, clean and well organized.