T-Mobile, Samsung - Defective display of Samsung Galaxy s3
VACAVILLE, CALIFORNIA -- My daughter's boyfried got a new Samsung Galaxy S3 three hours ago. He was sitting at my kitchen table and the phone slipped from his hand and hit the table at the top right corner. It was possibly a 12"-18" distance. There was an audible snap sound and when he picked up the phone, it was completely destroyed. I've dropped my Galaxy 2 and never had this problem. I encouraged him to return to T Mobile to tell them that he must've received a defective/ultra sensative screen. They refuse to do anything but have him call insurance. Three hours! It was right in front of me and this type of slight drop should not have created the amount of cracks that occurred. I'm very disappointed in this Samsung product and hope that this is not a reoccurring defect. Personally, I will never do business with T Mobile and as a military family, and the Manager of a USO, I will pass this information on to unsuspecting families so that they do not waste their money on a weak, sensative cell phone.