K Mart/ Sears - Bad Customer Service.
Refrigerator - Complaint
PENNSYLVANIA -- We recently bought a refrigerator from K Mart. We picked it up our selves.
When we got it home, we found that the bars that hold the food on the freezer door were the wrong ones. I went back to the store and was told that they could not help me and I would have to call customer service. I was on the phone with someone in Texas for an hour and 20 minutes. I was told they could not send me the parts, a service man would have to come to the house. I took the day off work. When the man came he ordered the parts. I got a package several days later. I got one rail when I needed two, and it was the same thing I already had.
I went to Sears thinking they are the parent company and they could help. I was told if I bought it at K Mart, then K Mart would have to fix the problem. Back to K Mart I go. The manager called customer service for me, put me on the phone and I went through the whole story again. I ordered the parts for my freezer door. That was months ago, they never came. My son cut off the ones that came with the refrigerator to make them work. They look horrible and aren't very sturdy. I know I should keep after them, but I am just so tired and frustrated with the whole situation.
How hard is it to find the right parts. Obviously for Sears and K Mart, very hard. I will never shop at either store again.