Giant - Bad Customer Service
BALTIMORE, MARYLAND -- How important is customer service? In my opinion it is as important as sales and the prices of the merchandise.
I went to Giant to buy my favorite ice cream that was on sale, of course they were out. I was given a rain check for 6. I came back the next week and bought 2.The clerk became very adamant that I had to buy everything that was on the shelf then if there was none left they would write me a new rain check. I had never heard this before. So I went back and bought the rest that was on the shelf. Grudgingly she gave me a new rain check. Now this is the real thing about all of that, It was the way I felt about the store when I walked out. She was probably right about the policy but I was upset at the confrontation, so much so that I am writing about it.