Go Daddy - Company Not Offering What Employee Clearly Stated to Customer

Domain Url - Complaint
Review by .johns94 on 2012-09-24
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
SCOTTSDALE, ARIZONA -- I spoke with a Billing representative named Moncef at Go Daddy about this matter and Moncef informed me that I would have to make an additional purchase for this domain product to remove it from the suspended status. He clearly stated that upon the credit card dispute being removed that I would receive a refund for the duplicate domain purchase plus a refund of the $50 admin fee charged by Go Daddy. Now that the credit card dispute has been removed by the bank, Go Daddy is now saying they will not refund the $50 admin fee. I spoke with several billing reps including a supervisor. They asked that I contact the CEO Team for a resolution. Therefore, I contact the CEO Team at ceoteam@godaddy.com and explained the information and the situation and they were not willing to provide the refund that their representative had already promised during this domain dilemma. It started back in April and I have had to literally call them every single month to ask about the status of the $50 refund. Please contact Go Daddy at ceoteam@godaddy.com if you want someone aside from the billing department or customer service department to address you concerns or questions.
Comments:1 Replies - Latest reply on 2012-09-24
Posted by Czar Chasm on 2012-09-24:
I dropped Go Daddy when they came out in support of the SOPA/PIPA bill.

Your Name:
(displayed with your comment)
Your E-mail:

Your Experience/Advice:
Check spelling

By clicking submit you agree that you have read and accept the Terms of Service & Privacy Policy.

Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.