AT&T - Order for Service Issue
U-Verse - Complaint
SAN DIEGO, CALIFORNIA -- I contacted AT&T in August, 2012 to switch my two home telephone lines to U-Verse voice over IP. The initial representative told me that my lines would first have to have consolidated billing, and that would take a week. She gave me the name and telephone number of her supervisor in San Diego,[snip]. I was told to call the supervisor if I did not receive the status of my order within a week. I called Ms. [snip] 10 days later. I was told that my lines did not require consolidated billing, and Ms. [snip] said that she would process my order. Again, over a couple of weeks, I did not receive a status update. I called Ms. [snip] every week for 6 weeks and never received a return call. I called AT&T customer service and was connected to the Kansas City call center where a very helpful representative told me that nothing had been processed on my order. She apologized and told me that not only would my bills have to be consolidated, but both lines would have to be on the same rate plan before the conversion could occur. This representative began the process and gave me her email address so we could keep in touch. The supervisor in San Diego should not be a supervisor. She is a bad representative for AT&T and almost cost them a customer.