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AAA - Left My 88 Year Old Father-Inlaw Stranded On The Side Of The Road

Roadside Assistance - Complaint
Review by ntst07 on 2012-09-26
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
PORTLAND, MAINE -- You would think when you get the best plan from AAA you would get the best service!!! WRONG JUST SO WRONG. My father in-law's battery died on a busy road 30 min. from our house, we had add him for the reason of him driving to FL. etc. He calls for a tow and was told they couldn't tow a camper/van. When my husband and myself get to him I then called AAA to see what the problem is. This is where it gets so upsetting for us.

They never told us a van with a bed in it would not be covered for towing, that's fine we knew it was a dead battery so I asked for someone to come and test/change battery. Well then we are told we are not in the service area. So I said to the lady, if I was out in the middle of nowhere then you would come help? She says that is why we are not coming out now! We were on a main road just outside of town with semi's and traffic a consent flow and we are in the middle of nowhere she says... I did call the New England Headquarters when I got home 2 people said they should have come out, but when the supervisor called she said no and that the lady we talked first was right. Both ladies who said they could not help was very rude on top of everything else... BEWARE AAA IS NOT THERE WHEN YOU NEED THEM AS THEY SAY THEY ARE!!! I WILL BE ASKING FOR MY MONEY BACK WHICH IS OVER $100.00 for lack of info when we signed up for this.....
Comments:
Posted by trmn8r on 2012-09-26:
It is correct that AAA's regular plans are not intended for campers. The fact is, these larger vehicles require more costly service vehicles. If someone comes out, they need to be prepared to tow depending on what they find - ergo, larger service vehicle.

There are two plans that would probably cover that vehicle - AAA Plus RV and AAA Premier RV.

It is unfortunate that it sounds like you were told that you were outside the coverage area if you were not. I am guessing this was an excuse for not coming because it is a camper vehicle. The rep should have stuck to reason A, in my opinion.
Posted by Traveling-Jim on 2012-09-26:
Rv's of any size need special road service coverage. Try Good Sam's Club, FMCA, or some other service that specializes in RVs. About the same price and they cover ANY vehicle that you drive.
Posted by CowboyFan on 2012-09-27:
The heading is a little over the top, since the op and her husband was there. Her 88 year old father was not left "stranded" all by himself. Additionally, if you are capable of driving a camper on long trips, you have to be competent to deal with the situations that come up.

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