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Vision Airlines - Ripoff - Refund of Money for Cancelled Flight

Review by 2dundee on 2012-09-26
SUWANEE, GEORGIA -- In June, we booked two round trip flights on Vision Air from Cleveland to Myrtle Beach. We did this on line through Expedia and paid with a credit card. About three weeks ago Vision left us a message on our answering machine saying that the flights had been cancelled. Sometimes, the answering machine inadvertently erases messages due to thunder storms. If this would have happened, In September, we would have been at the Cleveland airport without a flight. Vision never made any attempt to contact us directly to be sure we were informed of the cancellation. Just a brief message on the answering machine. I contacted Vision for a refund and was told that we had booked through Expedia, Expedia would be responsible for the refund. I then called Expedia and was told it was Vision Air who must refund the money since it was Vision who cancelled the flights. After a few weeks of going back & forth between Expedia & Vision, I contacted the "Consumer Protection" department at the Georgia Governor's office. They were very receptive to my complaint and asked me to furnish their office with copies of all my records. They can be reached at 404-651- 8600 I contacted them because Vision Airway's corporate offices are located in Georgia.

I filed a complaint with the BBB in Atlanta. They informed me that Vision Air was not a subscriber to the BBB but that they would investigate the problem. I just received word from the BBB that they contacted Vision Air on three different occasions but Vision Air has NOT responded to their inquiries. Since Vision Air does not belong to the BBB, there is not much that they can do. PLEASE, PLEASE, PLEASE...DO NOT do business with Vision Air...
Comments:2 Replies - Latest reply on 2012-09-27
Posted by Bee on 2012-09-27:
And yet one more reason to use a certified travel agent instead of a third party booking engine.

Also - you complain that they did not attempt to contact you directly. But they did - they called the phone number provided and since you did not answer the phone, they left a message. Just because the message could have been erased had there been a storm does not mean they didn't contact you directly. Did you want them to just keep calling and calling until you answered? They had other people to call as well.
Posted by CowboyFan on 2012-09-27:
I am surprised Vision even called you. Expedia booked the ticket and is usually the one that the airlines called. Expedia is your travel agent. These problems could have been avoided by booking directly with the airlines.

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