Ashley furniture - Sleeping on my sofa
SUNRISE, FLORIDA -- I just moved to start medical school and I needed to furnish an entire apartment. So went to Ashley's furniture to buy a living room set and bedroom. It's been 7 weeks that I have had my furniture, and for 3 weeks I have been sleeping on my couch. The wooden slats under my bed broke, 3 of them. So I called Ashley and asked what could be done and they told that nothing could be done because I didn't have a warranty. Upon farther inspection of my bed I saw that there were bolts screwed into the middle of the slats. So I called back asking if my bed came with middle support legs. The answer was I don't know I'll get back to you. A week later and I don't hear back. So I called and was redirected so many times that I don't even know which department I got a hold of but finally someone told me that my bed was suppose to come with 7 middle legs. I call. The store back saying my bed never received these parts. And was told someone will call me from warranty and parts. Someone calls and I explain everything and she asks if I could sends pictures. So I say yes and take pics with my phone. After sending the pics from my phone to the computer downloading and attaching it, I send it from my junk email address. Well I guess it didn't go through, The media file wasn't supported, but still they should have done something more than nothing. Finally someone calls me and wants to set things up to get it fixed on Thursday and I made a Tuesday morning appointment and was told that someone will call me 24 hrs in advance to let me know a time frame for Tuesday morning. Oh and they tried charging me 45$ to get it fixed. I get a call Monday night at 9:30, not 24 hrs in advance that he will be there between 10 and 1 pm. Last I heard, morning ended at 12 pm. So I clearly told him that 12 was too late. So what happens, he calls me at 12. We had to reschedule and I told him I had a 2 hour break Wednesday from 10:30 to 12:15. And he said he would be there to fix it at 10:30. Well he didn't call me until 11:40 to say he a was almost here. Gets here and comes in and goes oh, you don't have middle legs and we will need to replace the slats! Are you kidding, that's what I told the lady last week. So now I have an appointment for Saturday for them to come fix my bed. I have had my bed for 7 weeks, didn't get the correct parts, broke after 4 weeks and it took them 3 weeks to have someone come out to tell me that my bed is broken. Never ever will I buy from Ashley furniture again. Waste of money and time.
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