Sprint PCS - Unlimited Data Service - Like Being Charged for a Buffet and Not Getting to Eat.
MIDLAND, TEXAS -- About two months ago I switched my phone service to Sprint and have completely and totally regretted it. I went into the Sprint store and specifically told the sales clerk I needed better service then I am getting with AT&T. I work in the oil fields of west Texas and I was having problems with my phone getting a good data signal in a big portion of the area in which I work. The sales person showed me some great coverage maps showed Sprint having at least 3G in most of the areas I work.
So I switched my entire family to Sprint PCS. Unfortunately I did this right before going on a vacation. Also unfortunately for me I had read an old website from when Sprint had a 30 day satisfaction guarantee instead of the 14 day guarantee they have now (wonder why they shortened it?) I also let them buy back my AT&T phones as part or their technology entrapment... I mean buyback program. Let me state here that while I was unhappy with AT&T's coverage, when it did work it worked well. I could easily stream Netflix videos or read the news with AT&T's 3G on my iPhone 4.
As I said we went on vacation. We drove to Florida. There were places the phones worked great. There were places they didn't work at all. I didn't think much of it, after all I had seen a map showing the places I would be using the phone were all in great coverage.
So I get back to Texas and start to realize how bad my service really is. My home is nine miles outside Midland Texas and I find out my home is in a roaming area and I have no data connection (lucky I have WiFi or I would be completely out of luck) when the Sprint map clearly shows I should be in Sprint calling area and a 4G network area to boot. Not only that but my children s phones have stopped working. It seems if you go in and out of roaming too often a software glitch causes them to lock down. My son s phone has had to be fixed four times. Last time they erased all his apps and wallpaper doing it.
I would accept the fact that my home is in roaming (even though the map shows otherwise) if I got good service in town. My supposedly 4G town of Midland Texas has very little data coverage. I can t load a webpage at either local Walmart. No service at the mall. Sometimes 3G at work. No service downtown. The list goes on and on.
It is just as bad in other west Texas cities. Odessa Texas is as spotty as Midland. Andrews and Kermit are both horrible. In most parts of Andrews I can t even get voice service. The one place I have a little service is Wickett.
Remember I specifically told my Salesperson I wanted better service then AT&T. Sprint has known about these problems for a long time it seems. Everyday they have customers in their store complaining about these problems. One salesperson tells you they have two broken towers causing all this grief, but they can t tell you if or when it will be fixed. Another says that its because of the population growth here in west Texas, but Verizon sure doesn't seem to have a problem keeping up, and another says that Sprint is upgrading in the area and it is slow because of that, but it has been going on for months. All I know is I and everyone else on the unlimited data plan are paying for service we are just not getting.
The Galaxy IIs is a great phone but 90% or what makes a smart phone smart is lost without a data connection. CNN, Associated Press, Netflix, Hulu, YouTube, Andorra Radio, Soundhound, Wikipedia and others are completely useless. So much for unlimited data. It is like paying for a buffet and not getting to eat. Unfortunately my family will be paying for this buffet for two more years. Its not right.
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