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Vitacost - Don't Buy
Bluapple - Complaint
Review by Misscuddlepiebear on 2012-09-28
Rating: 
CALIFORNIA -- "ABSOLUTE CRAP! Do not use this company! Got a $10 discount coupon, so ordered items totaling to $19 without discount. So with discount a total of $9. Butt evidently the company decided not to honour and circumvent the discount because they probably thought I was too far away and not worth the shipping cost (in Australia). Here are the order of events which happened:
1. Placed order total $9 for 2 items.
2. Got a cancellation email even though they charged me $6.98
3. After I lodged a Paypal dispute, they sent me a shipping notice email but on there stated only one item shipped (the two items were dependent on each other so they shipped me the refill item and not the item which is required to be refilled - essentially useless to me!!)
4. THEN was charged another $11 on top of the $6.98!!
5. I lodged a charge non-authorisation through Paypal
6. They reversed the $11 charge but the $6.98 charge still remained
7. STILL awaiting product they charged for and APPARENTLY shipped (no tracking) to arrive after 22 days.
Moral of the story, I will continue to pursue Paypal dispute for the $6.98 if I don't received the product. If I do receive the half of the order, it is useless to me without the other half which they knew because its a refill, and I will still be unsatisfied!!
NEVER again with this company! They suck! I would rate them ZERO stars if I could!"
1. Placed order total $9 for 2 items.
2. Got a cancellation email even though they charged me $6.98
3. After I lodged a Paypal dispute, they sent me a shipping notice email but on there stated only one item shipped (the two items were dependent on each other so they shipped me the refill item and not the item which is required to be refilled - essentially useless to me!!)
4. THEN was charged another $11 on top of the $6.98!!
5. I lodged a charge non-authorisation through Paypal
6. They reversed the $11 charge but the $6.98 charge still remained
7. STILL awaiting product they charged for and APPARENTLY shipped (no tracking) to arrive after 22 days.
Moral of the story, I will continue to pursue Paypal dispute for the $6.98 if I don't received the product. If I do receive the half of the order, it is useless to me without the other half which they knew because its a refill, and I will still be unsatisfied!!
NEVER again with this company! They suck! I would rate them ZERO stars if I could!"
Comments:
Posted by trmn8r on 2012-09-28:
Interesting - this appears to be a company that has established a successful online retail presence and received recognition for customer service, but the complaints on this site are pretty much on the negative side. Don't know what is up with that.
Posted by VitaCat on 2012-10-18:
I am sincerely sorry for the inconveniences you experienced with the coupon on your previous order, nothappyjan2012. I am more than happy to check into this situation personally and see what I can do. Please email me your order information to Catherine.Corey@Vitacost.com. Thank you in advance for allowing me to assist you!
Catherine Corey
Social Media Marketing
Vitacost.com
1-800-793-2601
Catherine Corey
Social Media Marketing
Vitacost.com
1-800-793-2601
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