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Sony Corp. - Damaged Sony 300 CD Changer
Complaint
Review by charliekath on 2012-09-28
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I purchased a brand new Sony cd changer in the box for my son which was in Iraq. When he arrived home we gave it to him. It would not play and I contacted Sony and they gave a hard-luck story telling me they could not do anything because the 1 year warranty had expired.
I further told Sony our son just arrived home from Iraq and it was just taken from the box and will not operate at all. They could of cared less.
Do not purchase Sony products, for they are junk and are not reliable. We thought we purchased the best for the money we spent for this new unit.
I further told Sony our son just arrived home from Iraq and it was just taken from the box and will not operate at all. They could of cared less.
Do not purchase Sony products, for they are junk and are not reliable. We thought we purchased the best for the money we spent for this new unit.
Comments:
Posted by DebtorBasher on 2012-09-28:
First, I want to thank your Son for his service to us!
I can understand your side of this...however, Sony can only go by the purchase date and not the date the product was actually given.
The best thing to do in this kind of situation, is to open it and test it out to see if it works when you buy it, if you're not able to give it as a gift right away. I know, you may not want to give a gift that was opened, but being it was for your son, I'm sure he would have understood if you explained you tested it out to make sure it worked.
I can understand your side of this...however, Sony can only go by the purchase date and not the date the product was actually given.
The best thing to do in this kind of situation, is to open it and test it out to see if it works when you buy it, if you're not able to give it as a gift right away. I know, you may not want to give a gift that was opened, but being it was for your son, I'm sure he would have understood if you explained you tested it out to make sure it worked.
Posted by THOMAS AULT on 2012-09-28:
BUYING A NAMED BRAND ITEM, WHO IS GOING TO TAKE IT FROM BOX TO CHECK IT OUT.NEVER HEARD OF SUCH A REMARK!YOU ARE PURCHASHING A SUPPOSELY TRUSTED
BRAND!
BRAND!
Posted by trmn8r on 2012-09-28:
I'm sorry, but Sony did what I would expect them to do. This is why it isn't a good idea to buy things and leave them unused. Sure, they should work, but things happen.
I have a garage door opener that I bought 4 years ago, and it is... sitting in the box and I operate the door by hand. I'm going to put it up one day and pray that it works, but if it doesn't I'm going to be out of luck.
Thanks to your son for serving our country. We as a country don't pay enough attention to our service people.
I have a garage door opener that I bought 4 years ago, and it is... sitting in the box and I operate the door by hand. I'm going to put it up one day and pray that it works, but if it doesn't I'm going to be out of luck.
Thanks to your son for serving our country. We as a country don't pay enough attention to our service people.
Posted by DebtorBasher on 2012-09-28:
Well, Mr. Thomas Ault...I said if you purchase the item, but you're not going to give it or use it right away...it makes sense to test it out to make sure it works. It doesn't matter if it's a 'supposely trusted' named brand or not...and this complaint is proof of that.
Now, stop yelling and ...yes, I accept your apology...have a nice day.
Now, stop yelling and ...yes, I accept your apology...have a nice day.
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