Pep Boys - Bait and Switch
Brake Pads and Rotors Replacement - Complaint
ANNANDALE, VIRGINIA -- First Time at PEP BOYs Service
I called PEP Boys to get an estimate for my rear brake pads and rotors replacement. They quoted my at $192. When I got a call from them, they told me that my front rotors were missing. I told them this is my first brakes replacement since I brought my new 2009 Honda Accord. How can this happen for all this times. They told me maybe it came from car manufacture like this which I never heard of. When I asked them further, they told me that my front rotors have black dots on them. So apparently they can not make me to replace the front rotors and brake pads. However, they told me that my rear brake pads and rotors replacement is now $215.89. When I went to pick up my car, the price was increasing to $237.95. I guess when they can not make you pay for more repair. They jack up the price. This shop is very dishonest. I would not recommend to anyone to go to this PEP BOYS SHOP.