Budget Rental Car - Screwed in Vegas by Deceptive Sales People
Car Rental - Complaint
NEVADA -- I reserved a rental from Budget Car Rental and the written estimate I received was $260.00 Upon pick up the actual bill was $430.77! When I spoke with the salesperson I specifically said that I did not want their insurance and I also told them the name of my personal carrier and that I have Triple AAA towing. Despite this they still checked the box that I had "agreed" to their insurance and then they charged me an additional $100.00. Watch out for their fine print "insurance waiver" which is one of the several spots that they ask you to "initial" before receiving the car. Regardless of what you agree to verBally you need to make sure they don't change what is on paper after it is presented to you. When I asked initially why the bill was so much different I was told it was because of the "high taxes in Nevada". I was never told it was because of the additional insurance they tacked on that I specifically said I didn't want. When I returned the vehicle four days later I brought the issue up with their "customer service manager" and filed out a written complaint. I was told that the would review the "audio tape" to see if I had agreed to the insurance. Apparently they tape their customers without informing anyone that they are being taped. In my book that is illegal but regardless they never contacted me about the result as promised, billed my credit card, and I've been in a "customer service" tape recorded "leave us a message" loop ever since and it's been almost two weeks! The bottom line is that for the $100 that they basically ripped me off of they have lost my business, my companies future business, and everyone that I come in contact with who might be in need of a future rental car. It's now my personl quest to make sure everyone knows what a scamming company they really are. It's amazing how any company can think that they continue to do business this way and be successful.
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