Hewlett-Packard Company Complaint - award winning service
have a hp media center pc m 1095c the screen went blank stating monitor going to sleep. I called the 1-800 number on the box and spoke to a person from the middle east I could not understand. first I made many key strokes then the man had me take apart my computer and un plug and plug wires back together. I thought this was a very bad Idea. I build houses I guess next call I have I send the home owner up the ladder to remove the windows ( ya right ). after this failed to fix my computer the middle east guy says I need a rep to visit my home and fix the computer. but, I must pay 39.00 for a service call. I advised them I had just purchased the computer 6 months previous. this did not matter so I gave them my credit card number and made an appointment for two weeks later, I had to be home on a work day ie i take day off work to get my computer fixed. the appointment was from 1-5 sometime in there. no show I call hp award winning worlds greatest and best with lots of love and huggs team. I am put on hold and shuffled around then hung up on. i call back and back being transfered and hung up on no one wants to talk about where and when I will get my computer fixed or what happened to my money. I chat with them online and in texas where I get some american from texas and she hangs up on me cuz she dosent deal with people who buy single units. I am kinda getting the Idea from hp if ya only spend $1500.00 you realy are not worth our hp award winning teams time. I purchased the computer at sams club I called sam for help he got my money returned and my computer fixed with one call. Wow wish I was done. but the beat goes on. da da dum... I get the computer back its december yeah what a gift. I bought it in december worked six months took six months to fix. So I plug it in and it screams like I have never heard a computer scream its like 10 baby chickens are being turned inside i jerk the plug from the wall. I cry I am broke i walked away so sad. next day I decide to open the beast up why not I am ole hand by now. by the way upon opening it I found it was put together with no care at all the bottom inserts were not bayonette and it was floppy and bent, the thumb screws in back were almost out. so the wires inside are wrapped around the internal fan. I have no Idea unless the mail nymps were inside the computer during deliver this computer left where it was fixed sabotaged to fail. the wires are so thin the fan would have chewed them in a new york minute. one more thing that I thought was strange was the computer was sent to me from the award winning repair center of hp with two disks inside the drives dvd writer and rom. i wonder how much wear and tear this did to my writer / readers there are finger print on the back of the cd maybe i should run the prints see who fixed me up.