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Avoid Macys Online Retail
Incomplete Orders - Complaint
Review by weenubbin on 2012-09-29
Rating: 
NEW YORK, NEW YORK -- Macys online shopping is among the worst on the net.
My first experience involved Paypal purchases. Twice my order was cancelled because of a discrepancy between the cost at time of transaction and the transaction value Macys brokerage firm attempted to push through. By the time I was notified of the failed transaction, the item(s) were no longer in stock.
My second experience was even worse. This time I issued my credit card info and purchased 3 items online. The first shipped within 1 week, the remaining 2 were in "processing" status for about 3+ weeks. I contacted Macys customer support and was assured the order was being processed. After another week, or so, I contacted Macys again and according to the csr, there was a "warehouse problem" and did I want them to try to locate stock.
Totally unacceptable and unprofessional conduct. I live in a relatively small community and I purchase a lot of stuff online mainly because of unavailability locally. I've honestly *never* had the kind of negative experience I've had with Macys. It frustrating and ultimately disappointing. My advice, especially to other international shoppers is to avoid Macys online like the plague! Compared with most of the other online etailers I've shopped with, Macys is really amateur and incompetent.
Strike 3 Macys... you're definitely out. This is one customer who will never spend another dime in your organization and I'll tell anyone who will listen.
My first experience involved Paypal purchases. Twice my order was cancelled because of a discrepancy between the cost at time of transaction and the transaction value Macys brokerage firm attempted to push through. By the time I was notified of the failed transaction, the item(s) were no longer in stock.
My second experience was even worse. This time I issued my credit card info and purchased 3 items online. The first shipped within 1 week, the remaining 2 were in "processing" status for about 3+ weeks. I contacted Macys customer support and was assured the order was being processed. After another week, or so, I contacted Macys again and according to the csr, there was a "warehouse problem" and did I want them to try to locate stock.
Totally unacceptable and unprofessional conduct. I live in a relatively small community and I purchase a lot of stuff online mainly because of unavailability locally. I've honestly *never* had the kind of negative experience I've had with Macys. It frustrating and ultimately disappointing. My advice, especially to other international shoppers is to avoid Macys online like the plague! Compared with most of the other online etailers I've shopped with, Macys is really amateur and incompetent.
Strike 3 Macys... you're definitely out. This is one customer who will never spend another dime in your organization and I'll tell anyone who will listen.
Comments:
Posted by Mr N on 2012-12-03:
I had a similar experience.
I made an international order (I'm in the UK), and the items I wanted were both in stock and available to the UK. So I ordered, went through checkout successfully and received the confirmation emails.
Then a day later, I received an email saying "As you were advised at the time of checkout, we are experiencing problems with out stock control. The items you ordered are no longer available".
It took a week for Macy's to work out whether all or part of the order was unavailable. Then they cancelled the order (without telling me). I had to make five calls to the US to discover this.
Now the payment is stuck in my Paypal account as 'pending', and Macy's customer service don't seem to have a clue how to remove it. They didn't even recognise the order number that came to me in a Macy's email.
Like you, I've never, ever dealt with such an incompetent company. I would advise everyone to steer clear of Macy's online, as they really have no idea what they're doing.
I made an international order (I'm in the UK), and the items I wanted were both in stock and available to the UK. So I ordered, went through checkout successfully and received the confirmation emails.
Then a day later, I received an email saying "As you were advised at the time of checkout, we are experiencing problems with out stock control. The items you ordered are no longer available".
It took a week for Macy's to work out whether all or part of the order was unavailable. Then they cancelled the order (without telling me). I had to make five calls to the US to discover this.
Now the payment is stuck in my Paypal account as 'pending', and Macy's customer service don't seem to have a clue how to remove it. They didn't even recognise the order number that came to me in a Macy's email.
Like you, I've never, ever dealt with such an incompetent company. I would advise everyone to steer clear of Macy's online, as they really have no idea what they're doing.
Posted by JULIE on 2013-01-05:
I HATE MACYS.COM.
I bought a knife set for my mother-in-law a week before christmas and as I was buying it I realized it was on order so I wouldn't even be getting it until February. Which I was ok with because it was my mistake for not paying attention. So I order it on 12/17/12 and I leave it alone thinking I'l check it in a week or so. I forget all about it and remember on 1/4/13 and when i check my order status I find out that my order was canceled on christmas day. No notification, no email, no nothing!!! How is that possible?? Every other store always keeps me updated on where my shipments are! My product makes a move and I instantly know whether its through email or a text message yet my $700 shipment was canceled and I can't even get an email from them!!! Worst place ever!! Don't ever shop online here!!!
I bought a knife set for my mother-in-law a week before christmas and as I was buying it I realized it was on order so I wouldn't even be getting it until February. Which I was ok with because it was my mistake for not paying attention. So I order it on 12/17/12 and I leave it alone thinking I'l check it in a week or so. I forget all about it and remember on 1/4/13 and when i check my order status I find out that my order was canceled on christmas day. No notification, no email, no nothing!!! How is that possible?? Every other store always keeps me updated on where my shipments are! My product makes a move and I instantly know whether its through email or a text message yet my $700 shipment was canceled and I can't even get an email from them!!! Worst place ever!! Don't ever shop online here!!!
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