Avoid Macys Online Retail
Incomplete Orders - Complaint
NEW YORK, NEW YORK -- Macys online shopping is among the worst on the net.
My first experience involved Paypal purchases. Twice my order was cancelled because of a discrepancy between the cost at time of transaction and the transaction value Macys brokerage firm attempted to push through. By the time I was notified of the failed transaction, the item(s) were no longer in stock.
My second experience was even worse. This time I issued my credit card info and purchased 3 items online. The first shipped within 1 week, the remaining 2 were in "processing" status for about 3+ weeks. I contacted Macys customer support and was assured the order was being processed. After another week, or so, I contacted Macys again and according to the csr, there was a "warehouse problem" and did I want them to try to locate stock.
Totally unacceptable and unprofessional conduct. I live in a relatively small community and I purchase a lot of stuff online mainly because of unavailability locally. I've honestly *never* had the kind of negative experience I've had with Macys. It frustrating and ultimately disappointing. My advice, especially to other international shoppers is to avoid Macys online like the plague! Compared with most of the other online etailers I've shopped with, Macys is really amateur and incompetent.
Strike 3 Macys... you're definitely out. This is one customer who will never spend another dime in your organization and I'll tell anyone who will listen.