KitchenAid Built In Refrigerator - Horrible Warranty and Customer Service
MAITLAND, MISSOURI -- Our built-in refrigerator began leaking freon. I called a repairman when it would not stay cold and ruined everything in our fridge. After coming twice the repairman said it was leaking in the walls of the fridge and was not repairable. Shortly after that I realized it was still under warranty. Upon calling Kitchen Aid they consulted with the authorized repairman and agreed that yes this very expensive refrigerator was under warranty but not repairable. Their solution for me was that they would replace it with the only thing comparable to it which was about a $9000 built in. The catch was that since mine was nearing the end of it's warranty after prorating it I was still going to have to pay $4,400!!!!! Why should I have to pay for something that is under warranty but they cannot fix? By the way when they figured the prorating it was based on MSRP which nobody in their right mind would pay! I talked to Jake in the built in department, and he was rude, could not sufficiently answer my questions and would not even pay for the repairman coming out either and it was under warranty. He would not let me talk to anyone over him and would not take care of the problem which was theirs to take care of. I have been pleased with K/A in the past and have a kitchen full of their products. But after being treated like this I would not recommend them to anyone. I am not talking about a $500 dollar throw away fridge. It is a $9000 fridge!!!! I don't mind an expensive appliance breaking down if the company will stand behind their warranty. But if the warranty means I have to spend $4400 to rectify the problem the warranty is a junk! If you don't have good customer service you got nothing.