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Vitacost.com - They Do Not Assist You When You Need Help Refusing to Transfer You to a Supervisor When You Ask
Shampoo - Complaint
Review by sguerrero on 2012-09-29
Rating: 
LEXINGTON, NORTH CAROLINA -- The formulation to the Green Apple and Ginger shampoo by Desert Essence has been changed. they added Aloe to it and it is a poison for Blood types O, B and AB. Desert Essence referred me to them to acquire the old formulated shampoos they had in stock. One person said she would contact the warehouse and return my call to ensure they were shipping me all the shampoos with the old formulaion. the old formulation was still on their website therefore, it was possible that they had some in stock.
1. 3 days later no return call
2. contacted 4 other reps who gave me erroneous information about the warehouse and refused to transfer me to a supervisor about this issue.
1. 3 days later no return call
2. contacted 4 other reps who gave me erroneous information about the warehouse and refused to transfer me to a supervisor about this issue.
Comments:
Posted by CUontheFlipSide on 2012-09-30:
From the NIH: "According to the National Institutes of Health, or NIH, aloe gel is possibly safe when taken orally, but aloe juice is possibly unsafe at any dose and likely unsafe in high doses. Taking aloe by mouth can cause a variety of potentially serious side effects and may even be fatal."
Are you planning on drinking this shampoo?
Beyond that, you are not entitled to speak with anyone beyond the customer service rep. No supervisor is going to override their employees just because you are not happy with the answer you were given.
Are you planning on drinking this shampoo?
Beyond that, you are not entitled to speak with anyone beyond the customer service rep. No supervisor is going to override their employees just because you are not happy with the answer you were given.
Posted by VitaCat on 2012-10-18:
I personally want to apologize for the lack of follow-up you experienced with our customer service department. I can report these individuals to our customer service management team, so that they may reprimand and coach them in order to prevent this from recurring. Please email me at Catherine.Corey@Vitacost.com and we can go from there to resolve this issue. Thanks so much, sguerrero.
Catherine Corey
Social Media Marketing
Vitacost.com
1-800-793-2601
Catherine Corey
Social Media Marketing
Vitacost.com
1-800-793-2601
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