Cingular Wireless Complaint - Misleading on carrying over minutes/balance
ROCHESTER, NEW HAMPSHIRE -- I purchase a Pay as you go phone, primarily used for emergencies. The web site state simply carry over your unused balance. What it doesn't clearly state, nor did the cingular rep clearly tell me that in order to carry over your unused minutes, you need to purchase more minutes before the original balance expires. The minutes expire every month, and unless you buy more time, you lose your balance.
To me, carrying over your unused balance should mean just that. They should clearly state on their web site, that you can carry over your unused balance when you purchase additional minutes, otherwise you balance will not carry over, and your phone will become inactive. The cingular employees and their stores should also make sure you are aware of the carry over stipulation.
Very misleading!!! I am returning the phone, and I will most likely not do business with Cingular again.