EAN Travel US, according to Discover - Watch Out for reservationcounter.com
Would Not Cancel Reservation - Complaint
BELLEVUE, WASHINGTON -- Be wary when making reservations online. Hopefully you will be smarter about it than I was. I had been looking at pictures of motel rooms online through one of the many "helpful" services that pop up during online searches. I thought I was dealing directly with the motel, because I had just seen pictures of different accommodations and had chosen one. But, www.reservationcounter.com intercepted my request for a reservation and made the charge on my account that night, even though the stay was planned for two weeks later. (Of course I didn't know about all that until later.)
When I arrived at the motel on the intended day, I saw that it was not as appealing as described online, so I tried to cancel the reservation, beginning at 5:30pm. The motel personnel would not cancel because I made the reservation through a "third party." Phoning the Reservation Counter phone number printed on the confirmation slip resulted in one dead end recording after another. Although the messages changed slightly two of the seven times I phoned, there was no option available that might have put me on hold to speak to an agent.
When I returned home, I disputed the charge on my Discover card, and requested that Discover investigate. I sent Discover copies of everything, including the confirmation page with the infamous phone number. The result? Although I did not stay in that motel, and tried in good faith to cancel before 6pm, I still have to pay the $241.84. So, beware of Reservationcounter.com and stay away from them. I have decided to stay away from Discover, too.