KZRV LP - KZ RV Deception: Discovered Floor Patch in New Spree Camper
Service - Complaint
SHIPSHEWANA, INDIANA -- In August 2010 we purchased a NEW 2011 KZ Spree & later discovered a patch in the middle of the floor after the flooring began to shrink around the patch. This patch was NOT disclosed to us. Had it been disclosed, we would NOT have purchased it.
We contacted Greg, HarTVille RV (where we purchased our camper from)service, in reference to this problem. He stated that they did not have a floor repair record & it must have been done at the factory. I contacted KZ on 6-15-12 and spoke with Neil who stated "he has been in the business for 18 years and has seen this in the past and has questioned it himself". He stated he'd call me back on Tuesday, 6-19. He did not, so I called again on 6-26 and left a message. Neil returned my call that day and KZ offered to seal the patch and give us $500.00 "to go away". This will NOT fix the problem.
NOTE: This patch is now very obvious and is located in front of the kitchen/fridge area. Just imagine you just had a new linoleum floor in your kitchen at home and then discovered a carefully disguised patch in the middle. Well, in a home it would be a few hundred dollars vs a $20K + camper with a shrinking patch in the middle of the floor!
We filed a complaint with the Indiana Consumers Protection/Attorney General's Office on 6-26-2012 with the first and second requests being ignored. We have also filed with the Indiana Better Business Bureau on 9-17-2012.
We just want to warn consumers that they need to really inspect any camper prior to purchase.