Slumberland Furniture - Do Not Buy a Mattress from Slumberland
ST PAUL, MINNESOTA -- In July 2012, I went to purchase my first mattress in over 20 years at a Slumberland Furniture store in St Paul MN. I explained to the salesman that I wanted a "firm" mattress and he took me to a section of the store and pointed to several that he stated were "firm". He was actually very impolite and we got into a bit of a disagreement and I should have left the store right then and there. However, I was so excited to get my new mattress and there was a big sale going on and I was determined. Eventually, I selected one of the "firm" mattresses he had shown me and purchased it. I immediately knew that something was wrong as soon as my husband tried out the mattress at home. He sunk into the center and, of course, I rolled in there too. I subsequently began having back trouble which I have never had in my entire life. When I called customer service, I was in formed that I had actually purchased "one of the softest mattresses" they carry. I called the store and they said they couldn't do anything because I hadn't purchased the "Mattress Protection Plan" for $290. Do I really need to spend an additional $300 to cover the ineptitude of the Slumberland employees? Anyway, I appealed to the president of the company, Mr. Ken [snip], and asked to exchange my mattress for a firm one, offering to pay any price difference. When Mr [snip] denied my request, he suggested that they couldn't take the mattress back because it might be infested with dust mites and bed bugs. I will no longer purchase anything from Slumberland.