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Thrifty - Misleading and dishonesty business operations
Car rental - Complaint
Review by sunzi888 on 2012-10-01
Rating: 
SALT LAKE CITY AIRPORT, UTAH -- When I did comparison shopping online before my trip with the same type of full size car among various car rental companies, your pricing was the reasonable one, and that is why I choose your company for rental car this time.
But when I retune my car to your company location, I noticed that the price printed on the agreement was higher than what was I booked. (I can supply you with the evidence that the confirmation email that I received from your company after I booked car rental online if you would like.) I asked the guy at the return location, but he insisted that you have to raise the price, and I have to pay more. I did not get much time to argue with him because I have to catch up my flight.
I have rented cars for my various trips through different car rental companies in many years either by booking via Expedia or Hotwire.com or via rental car companies directly, but never once a company will not keep their promised price based on the booking price! Your company breached the trust that I entrusted in your company and did not keep up your contractual obligation to keep the rental car price as you have already agreed upon when I did the online booking.
I demand a refund of the price difference into my credit card immediately, and an apology from your company!
If your company will not honor your online car rental booking price, you should not in this business at all.
I will report your misleading and dishonesty business operations to FCC, and other consumer protection agencies, as well as post thousands of review comments at Internet forums, that to make sure there will be no victims to fall into your cheating traps in the future!
But when I retune my car to your company location, I noticed that the price printed on the agreement was higher than what was I booked. (I can supply you with the evidence that the confirmation email that I received from your company after I booked car rental online if you would like.) I asked the guy at the return location, but he insisted that you have to raise the price, and I have to pay more. I did not get much time to argue with him because I have to catch up my flight.
I have rented cars for my various trips through different car rental companies in many years either by booking via Expedia or Hotwire.com or via rental car companies directly, but never once a company will not keep their promised price based on the booking price! Your company breached the trust that I entrusted in your company and did not keep up your contractual obligation to keep the rental car price as you have already agreed upon when I did the online booking.
I demand a refund of the price difference into my credit card immediately, and an apology from your company!
If your company will not honor your online car rental booking price, you should not in this business at all.
I will report your misleading and dishonesty business operations to FCC, and other consumer protection agencies, as well as post thousands of review comments at Internet forums, that to make sure there will be no victims to fall into your cheating traps in the future!
Comments:
Posted by bob932304 on 2012-10-02:
Just wondering what the contract you signed when you took the car said. That is the bottom line.
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