Kmart Informative - Sale of faulty products and false advertisement
MONROE, NORTH CAROLINA -- In October my mother gave my son a $20.00 gift certificate from Kmart for his birthday. We went to Kmart for him to pick out what he wanted. He chose a shaved ice machine. The price was $19.99 maybe a cent or two less. My son asked me if I would pay the tax since he would not have to cover it. I paid the taxes and everything was fine. He enjoyed the shaved ice machine. In November I started to think of Christmas ideas and thought about how my mom loved shaved ice when she was in the hospital. So I went back to Kmart to get her one for Christmas. I could not find them where they had been in October so I looked around and found them on the CLEARENCE isle. Well, I was excited about that until I picked up the box and it had a yellow CLEARENCE sticker that said, “19.99”. To say the least, I had lost trust in Kmart then but decided not to buy anything that was on CLEARENCE from them. At least I would know what I was paying for. Full price!
For Christmas my mom gave me a coffee pot from Kmart. I was so excited because all I ever bought was the $10.00 pots. This was a $45.00 coffee pot. I went to make coffee for us that night and when I put water in the reservoir, water dripped out the back of the pot. After drying out the pot I saw that the bottom was busted and that was what caused the leak. I figured no big deal; I will just exchange it for a new one. 2 days after Christmas I went back to Kmart and exchanged it. I was not happy with the customer service employee that helped me. She never looked me in the eye or said one word to me. NEVER! She had the worst attitude I have ever seen. I told her what was wrong with the pot I was returning and gave her the pot I wanted in exchange. When I got home and opened my NEW coffee pot, damp coffee grounds poured out all over my counter. I looked at the tape on the box and saw that it had been cut to open the first time and was just taped over. I looked inside the coffee pot and this pot had been used several times. There was a build-up of coffee stains on it.
I called Kmart and asked for a manager. I spoke with a manager that works at the front desk. Then I was switched to the “main manager.” I explained that this was the second damaged or used coffee pot that was purchased there. She told me to bring it back and she would exchange it for me again. Like she was doing me a favor! I live 40 minutes from them and made a special trip just to exchange the coffee pot the first time. That is a total of 80 minutes driving time for the first exchange and now I will have to drive another 80 minutes for the second exchange/refund. Plus my gas. I do not shop at Kmart very often and wondered why it was not crowded during Christmas. Now I know why!
I will go back to Kmart and get a refund on the coffee pot (HOPEFULLY!) But that will be the last time I will make to Kmart for anything else. My trust has been shattered and I will voice my opinion to anyone who speaks of Kmart in my presence.