Comcast Cable - Comcast Lies

Internet Service - Complaint

Review by rmb803 on 2012-10-02

Rating:

SACRAMENTO, CALIFORNIA -- I was shopping at Best buy and I was met by a Comcast representative I told him that I didn't like Comcast because they always change their rates. He told me about an Internet plan that was $39.99 per month until I cancel. I was told the rates will not increase as long as I have the service. I was reluctant but I took a chance anyway. Well, a year goes by and I receive a bill for double the price. WHAT! I was told the rate would stay the same. I called Comcast and they told me that the price was only good for one year. I explained what the sales representative at Best buy told me and I was told he was incorrect. They offered me a plan with 1/4 of the speed I currently had for the same price. That is all they would offer. I knew I should not have trusted the sales representative in Best buy. I knew it was too good to be true. I will never use or refer any of my friends to Comcast ever again. This company lies to get your service and then rakes you over the coals once they have you.