Dish TV - Raising Rates, Horrible Service, Remove the Channels I Want
BEAVERTON, OREGON -- Every time I called the cust serv # they would never give me a straight answer as to why my bill was up to $67 a month. They would tell me all the perks and wonderful services I'm receiving, but would never tell me why my bill was higher. They told me they are waiving a $10 fee of some kind and kept assuring me I'm with a competative service with a great channel selection.
They tricked me on the very first call because they asked me, "What kind of channels do you want?" I listed a bunch of shows and channels and sports and 2 Spanish channels I wanted. The Spanish channels were a trial, after a few months they were gone. When I called them, they told me "For an additional amount you can have 150 (or so, not sure the exact amount) Spanish channels."
Now I'm paying $67 a month for things I never even knew about or authorized. What happened to the $19.99 a month special? Also I was never told I had a 3 yr contract w/ Dish, right before I signed the cable installer's contract he told me "You know this is a 3 yr contract?" Their service is so thievious........ They are crooks.
After getting hung up by twice by a supervisor and then a regular rep, I called again and complained to another supervisor. She had me down to the basic $25 special yesterday. This morning I rec'd an email saying my account was shut off and to pay $13 to reactivate it. I called them after I got off work and they waived my $13 fee but left me with horrible channels. No baseball, no sports channels, no Spanish, just a bunch of the worst shows and channels ever. It seems like they punish you by taking away the channels you want. I called a few months ago and requested a few baseball channels. Ok, they said fine, I had a few baseball channels but failed to tell me my bill was up to $67 a month instead of $34. Today a supervisor told me about my baseball channel request and that's why it was up to $67. So now, I have NO SPORTS AT ALL!!! and lousy channels (MAINLY INFOMERCIALS), they took away from me the channels I wanted and I'm supposed to be happy with that?
I have cable but refuse to watch DISH TV, I'd rather go on the internet. Horrible service, all from India, so the phone connection gets crackly, lousy service, they are crooks, thieves. I hope they get sued big time and DISH TV gets shut down. OH ya, when you call them they have this BS message saying how a 2012 poll named DISH the best service, ya right.