Infinitiphoto.com, Infinity Camera, Best Price Cameras Complaint - Shady Business at Best, Borderlines on a Lot Worse
BROOKLYN, NEW YORK -- So my wife wants this nice camera for Christmas. (a Nikon d70s specifically). Infinity Camera, aka Best Price Cameras, has a ridiculous low price on their site, www.Infinitiphoto.com. Now I’ve been through this with liquidators that advertise something on the net selling under most stores’ cost price, and then make it up through bait and switch or hard up-sell tactics. Being prepared ahead of time, I politely told them when I received my order confirmation email, that I was on the road and could not call them to (for some reason), confirm it yet again. I wait to see if they send the thing without me calling to hear about everything else they want me to buy. In the meantime, I researched and found other outlets claim the battery doesn’t come with it, which of course it does under normal circumstances. I also find out these guys sell gray market products to get the price low. So I call to see where the thing is, and they still have not processed it, claiming they were waiting for confirmation (again, to talk to me to get a shot at selling something else). Sure enough, when quizzed, the battery isn’t with theirs, but they could include one with charger for $300.
Expecting this, I already knew I could get the battery and charger for about $100 anywhere, and told him to ship without. Now a camera that was available all of a sudden has a four week wait. Since they knew I wanted it shipped by Christmas, but screwed around with the order anyway, I had to let my wife know this would be belated. She was fine with the delay as the price was still hard to ignore. I know I was dealing with sleazy people to get price. I could handle them and that’s not my complaint. What bothers me is that since it was gray market, we checked with them (always a half hour hold) one more time to assure we could use it. Sure enough, no books come with it and this version’s menu was all in Malaysian. The CSR states, your salesman Bruce should have told you that. Well no shyt, so should your website. So we said we couldn’t use that and to cancel. The curt CSR boy states Bruce already did. WTF, because there was no commission without the add-on battery? Nobody told him to cancel anything, and had we not called, we would be waiting a month for something that they had no intention of being shipped.
So my point is don’t even bother with these crooks. Even if you think you know the game, they reinvent it. You wait forever to talk to someone, they take your order, and may process it if they feel like it (as in you bought enough), and if you do get something from them, it may not even be in a language you understand.