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Super 8 Motel - Double booked us,then threatened to make us pay for THEIR mistake !
Motel reservations - Complaint
Review by dagr9392 on 2012-10-02
Rating: 
NIAGARA FALLS, NEW YORK -- They double booked us, then said that we would have to pay for the extra room, even though their clerk made the mistake! The manager said he would give us a "break" if we would accept a lesser room ( no jacuzzi) for the same price as the better room. Manager demanded a credit card, even though we paid cash up front. Spent nearly 2 hours on the phone with corporate, trying to resolve the problem. Got that taken care of. That night, the people upstairs had a loud argument. We asked the manager to please ask them to keep it down. No such luck ! They spent the next several nights running back and forth until 2 or 3 am. Management did nothing about it. Called corporate when we got home. They said that we "could've stayed somewhere else" Well thank you for the good advice! I think I will stay "somewhere else"! They ( David and Patty ) promised us a $100 refund for the shoddy service Here it is, October, and still no check? No one there seems to care very much about happy customers. Fortunately, other motels and hotels do. Make your own life easier, and avoid Super 8 at all costs. You'll be glad you did.
Comments:
Posted by trmn8r on 2012-10-03:
How much control does a motel manager have over what goes on inside a motel room? I don't know, but it is hard to dictate that people be considerate of others if that isn't part of their makeup. The people upstairs probably wouldn't give a moment's notice to how much noise they made, even after being told by the management to keep it down. Some people are just inconsiderate.
This can make a motel stay a true nightmare. How many nights were you there? When did you stay? If they agreed to give you a partial refund, they should have followed through. Did you call and ask why you haven't received it?
This can make a motel stay a true nightmare. How many nights were you there? When did you stay? If they agreed to give you a partial refund, they should have followed through. Did you call and ask why you haven't received it?
Posted by ticia232 on 2012-10-03:
Who did you make the reservation through? Even if it was the hotel then the clerk didn't make a mistake the call center that deals with reservations did.
Also the people in the room were more than likely told to about the noise complaint, but as I have heard from friends in the business, they can only kick people out if they here them and then after 3 warnings. (And I am also only guessing but I thinking that it wasn't the same guest the next night but one a guest who just allowed their kids to run wild.)
Also the people in the room were more than likely told to about the noise complaint, but as I have heard from friends in the business, they can only kick people out if they here them and then after 3 warnings. (And I am also only guessing but I thinking that it wasn't the same guest the next night but one a guest who just allowed their kids to run wild.)
Posted by Hotel Worker on 2012-10-03:
"How much control does a motel manager have over what goes on inside a motel room?"
I have lots of control, if I get a noise report from a guest I go to the room casuing the noise problem and ask them to please be quiet and consider the other guests in the hotel. If I get a second complaint I go back to the noisy room and demand that they quiet down or they will be asked to leave. If there is a third complaint about the same room I call the local police and have the police tell the noisemakers to pack up and leave. The noisemakers do not get a refund, they get put on a "Do Not Rent" list that gets circulated around the other hotels in the area. My noisy guest issues have dropped dramatically since I came up with that plan.
I have lots of control, if I get a noise report from a guest I go to the room casuing the noise problem and ask them to please be quiet and consider the other guests in the hotel. If I get a second complaint I go back to the noisy room and demand that they quiet down or they will be asked to leave. If there is a third complaint about the same room I call the local police and have the police tell the noisemakers to pack up and leave. The noisemakers do not get a refund, they get put on a "Do Not Rent" list that gets circulated around the other hotels in the area. My noisy guest issues have dropped dramatically since I came up with that plan.
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