Jitterbug "owns" my phone number? Really?
cell phone - Complaint
TEXAS -- After several years of Jitterbug use I needed to upgrade. The phone had worn out -- took hours to receive voice mails --the ringer often didn't work, etc.-- however, my business cards have the Jitterbug number, so I tried to have the number ported. THREE different cell companies (Auto Club Cellular, T Mobile and Verizon) have tried to port the number and after many conversations and hours on the phone, tonight I was told that Jitterbug will not port that number because they "own" the number. And, when they did not port the number to the first company they did close my account -- meaning I have not been able to receive or make calls on the cell for a week. . . . . major issue for a substitute teacher -- job offers are made by phone. . . .
Company Response on 10/07/2013:
My name is Sue Weaver, and I’m the VP of Customer Service at GreatCall, creator of the Jitterbug cell phone. I saw your post today and hoped I could personally discuss your concerns with you.
We apologize that you encountered these issues, and would like to learn more from you about your experience so that we can resolve this for you and prevent this for other customers in the future. If you would like to discuss with me, you may contact me at your convenience at 760-602-6700 and ask to speak with Sue Weaver.
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