Radio shack - Customer service

Purchasing a phone - Complaint

Review by Aidesalinas on 2012-10-03

Rating:

CALDWELL, IDAHO -- I just signed up for a new contract with Sprint about a month ago and I went back to the store where I had started my service because the phone that I purchased was having issues I ended up getting a different phone it was a bit more then what I wanted to spend but the sales representative josh had garunteed that if I came back into the store that weekend the store was going to have a sale on the phones and I would be able to get a price match on the phone meaning that they would give me the sell price that the phone was selling for that day. So I went back just like he said I explained my situation to the sales representative that day and he stated that they were not allowed to do because I had passed my thirty days of return policy. I explained to him my conversation with josh and told him that I. Was. Just in here three days prior the sales representative told me that josh did not know what he was talking about I responded by asking then why is he an assistant manager. I had no choice but to leave feeling betrayed and lied to. The next day I got a hold of josh at the store told he what had happened at the store he told me that they should of been able to have gave me that price match he had me go down there and when I got there he told me he had some bad news they were not able to do the price match because I had already went over my thirty days but I told him what he had guaranteed that I would be able to get some of my money because I had just payed more for this phone compared to the phone I had prior and it had only been three days that went by he apologized and told me that he could do nothing maybe just give me back the old phone back with the additional money that I had payed for the new phone. I told him that was find then he said that he would have to get an okay from his manager and give me a call back. An hour went by until they returned my call and it was not even him it was another employee that told me that there was nothing that they could do for me about
My refund so then I asked to speak to the store manager. She told me that there was nothing they could do for me I explained to her that if josh would have not told me about the sale that was happening and his verbal guareente of getting a price match I would not even have been in this mess she didn't care she didn't even offer a apology for the false statement that her assistant manager josh. As for josh I felt like he just ignored me and avoided himself to call me back and apologize for false assurance I would of really have appreciated if he would have just steped up and stated that he was wrong but he didn't he allowed others to do his dirty work for him. I strongly recommend to not allow josh to sell you a phone because he gives false information just to get people to purchase a phone.